Order creation has now stabilized and processing is back to normal. We’re continuing to monitor the system and ensure all duplicate orders created during the affected window are cancelled.

We’ve identified that our retry mechanism triggered multiple times for some orders during this period, resulting in duplicate order creations. Our system will automatically detect and cancel those duplicates over the next few hours.

We’re working on clearing the pending orders currently sitting in our processing queue.

We’ve increased the throughput tier for the affected AWS services. Order creation is stabilizing, and we’re continuing to monitor the system closely.

Our initial investigation indicates that some AWS services rate-limited us. Because of this, orders are being created on Shopify but not reflected in our dashboard, and customers are not being redirected to the Thank You page after completing their purchase.

We’re currently seeing some failed order creations. Our team is actively investigating the issue.